Terms of service

1.  Applicability, Contract Language
The following general Terms and Conditions (GTC) apply to all contracts concluded between you and E’quipe Japan Ltd (“we”, “us”) via this web shop.

E’quipe Japan Ltd.
83 Victoria Street, London, SW1H 0HW, United Kingdom
Registered in England and Wales under company number: FC024668
VAT: GB 833954406

 

2.  Applicable Law, Mandatory Consumer Protection Regulations
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. 
Your statutory rights are not affected by these terms and conditions. 

 

3. Conclusion of contract
When you place an order to purchase a product from E’quipe Japan Ltd., we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and it is confirmed by an email, we send to you confirming that we have dispatched the product (the “Dispatch Confirmation E-mail”). Any products on the same order which we have not confirmed in the Dispatch Confirmation Email do not form part of that contract.  You are seeking to enter into a contract with E’quipe Japan Ltd. when you place an order.

　　
4. How to place an order
To place an order, start by adding the desired goods to the shopping cart. There you can always change the desired quantity or delete goods completely. Once you have placed goods in the basket and click the button "Checkout", you will then be taken to shipping, where you can enter your information, including the billing and shipping address. Next, you can enter your payment method. Your entries (e.g. for the selected goods, for the billing and delivery address and for the means of payment) will then be displayed to you in an overview so that you can check and correct them again before you place the order by clicking on "Buy now". To cancel the order process, you can simply close your browser window before clicking “Buy now”. By clicking the confirmation button "Buy now" your declaration to submit a purchase offer within the meaning of section 3 of these terms and conditions becomes binding.  
We will send you the details of the ordered goods including these General Terms and Conditions and the cancellation policy by e-mail with the shipping confirmation.

 

5. Opening a customer account; Processing of your personal data
In our online shop, you may order goods as a guest or after opening a customer account. With a customer account, you do not need to enter your personal data every time you use our online shop, if you ensure you are logged into your customer account before or during the order process. By registering for a customer account, you will not be obliged to buy any of the goods offered by us. For information on the processing of your data, please read our Privacy Policy.

 

6. Payment Terms
Payment can be made in principle by Shopify Payments. For each order, we reserve the right not to offer certain payment methods and to refer to other payment methods. Any costs of a money transaction are to be borne by you.
Payments via Shopify Pay: The customer's account will be debited after the due date of the invoice.

 

7. Delivery Conditions
We deliver the goods exclusively to addresses in the United Kingdom Mainland and Scottish Offshore Islands (excluding Channel Islands and Northern Ireland). Arising shipping costs are each listed in the checkout process as well as in the Shopping Policy page and are billed separately.

 

8. Right of Withdrawal
As a consumer, you have, in accordance with the rules described below, a right of withdrawal. 
Please note, that in accordance with applicable law we do not offer a right of withdrawal for contracts for the supply of sealed goods which are not suitable for return, due to health protection or hygiene reasons, if such goods were unsealed after delivery.
Please use the original packing material in the event of sending back the goods, if the original packing material is still at hand. If you do not have the original packing material, please use a suitable alternative which will allow the goods to be sent back to us safely. This does not limit your statutory right of withdrawal.
If you return the goods to us in connection with the exercise of your right of withdrawal, you must bear the direct costs of returning the goods to us.

 

9. Warranty in case of purchasing goods
If the goods purchased in our web shop are defective, you are entitled, within the scope of legal provisions, to request a refund, or to request a reduced purchase price and/or to claim damages.
The limitation period of warranty claims for the delivered goods is two years from the date of delivery. 

 

10. Liability and Warranty
Liability is governed by the statutory provisions of the Consumer Rights Act 2015

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11. Severability
Should individual provisions of this contract be invalid, this shall not affect the validity of this contract as a whole.

 

12. Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than within fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. 
 
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.   
 
You must send back the goods immediately and, in any case, no later than within fourteen days from the day on which you notify us of the revocation of this contract to: 
E’quipe Japan Ltd.
83 Victoria Street
London
SW1H 0HW
United Kingdom
 
You will have to bear the direct costs of returning the goods. You only have to pay for any loss of value of the goods.